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Resolving Disputes With Difficult People Is Easy

Nothing is certain in this world, except death and taxes. This saying is quite true but there is something else that is certain when people are forced to interact with each other that do not necessarily want to interact with each other, and that is a conflict! Be it your personal life or workplace when the perceptions and thoughts of two people do not match on a certain point disputes are highly likely to happen. It is human nature to be defensive of their space, opportunities, property, and resources. Regardless of how advanced you become as a society; human beings will never outgrow the instinct for making decisions based on emotions.

Many people opt for legal procedures for resolving their disputes. However, this can be long, drawn out and expensive. For people who want to resolve their disputes without legal intervention, alternative dispute resolution (ADR) is a great alternative. 

Advantages of ADR

Alternative dispute resolution procedures are financially much less expensive, offer closure quicker, and can remain confidential. Alternative Dispute Resolution procedures are known to also have higher success rates while saving valuable time. 

There are different types of ADR and each one has its own applications while the overall advantages are quite similar. The most common are binding arbitration, arbitration, evaluative mediation, facilitative mediation, and transformative mediation. ADR using mediation techniques is more collaborative in nature and encourages listening, helping to understand the perception and position of the other person. Also, alternative dispute resolution processes allow flexibility in problem solving. Moreover, ADR is a confidential process, hence the people involved in conflict need not have to be concerned about their discussion getting into the public realm.

When should ADR be used?

ADR is great for almost any type of dispute, be it personal or in the workplace when two parties cannot resolve their dispute on their own. However, depending upon the type of dispute, the specific type of ADR and tactics needs to be assessed. As ADR is versatile, it needs to be used as the first step for any parties in dispute that they cannot resolve themselves. Alternative dispute resolution is beneficial for disputants as well as the higher authority dealing with the resolution of a dispute. ADR possesses a wider scope of applications, and when it comes to ADR processes, mediation is one of the best techniques.

What is Mediation?

Mediation is an effective alternative dispute resolution process where a professional, unbiased third party i.e., the mediator fosters a process to help the disputants to resolve their differences collaboratively. However, the role of mediator here is not to make decisions on behalf of or for the disputants, rather, their job is to add structure to the process ensuring that all the conflicting parties have an opportunity to explain their perception and express their concerns.


Michael Gregory Consulting, LLC provides mediation services to help parties resolve conflict. He works with the parties to provide appropriate procedure and tactics for the given situation. For more information visit