Some Strategies to Resolve Conflicts at Workplace

Conflicts in workplaces often occur due to differences in opinions and perceptions where conversations turn into arguments and in certain situations it can become deep-rooted. When the aggressiveness of workplace conflicts is not addressed or ignored, then the conflict might cause negative impacts and result in less professional interactions and affect the overall productivity of the organization.

Although every individual has his unique opinion and viewpoint, when working together as a team collaboration requires listening, understanding, and compromise. However, at times these compromises convert into disagreements. When the situations get out of hand, it becomes the responsibility of the manager to find ways to help participants resolve the conflicts within their team. Conflict resolution can be conducted via one-to-one meetings, team meetings and even HR intervention may be required. If you too are looking for conflict resolution strategies, then read on the post below.

For an organization to create a positive and nurturing work atmosphere it is necessary to use effective conflict resolution strategies. Conflicts lead to increases in stress, which may further create a tense atmosphere not only for the employees but also for the entire organization. It will result in deteriorating productivity leading to a drop in employee engagement. Addressing workplace conflicts require transparency, an expert mediator and strong strategies that can make conflict resolution a hassle-free job. A few of the best conflict resolution strategies that managers can incorporate are as follows:

Set Basic Rules

No matter how efficiently you put and sort the strategies, if there are no basic rules set for the process, it becomes difficult to resolve the conflicts and understanding the viewpoints of the involved parties. The key strategy to resolve a conflict is to make peace and conclude a common decision. Conflicts in the workplace might occur for several reasons like resources, budgets, organizational changes, goal insight differences and many more. Conflicts can occur between team members or between two teams or between two departments or even between associates and their higher authorities. The basic rules of confidentiality, treating others with respect, and an unbiased approach and neutral point of view play a crucial role in resolving a workplace conflict.

Find a Suitable Place

When it comes to resolving conflicts, intense arguments and differences are obvious. It is vital for you to find a suitable place that is private and safe to discuss the situation. Keep the arguments confined to parties involved in the conflict and the mediator. Basic guidelines need to be set for acceptable behavior. Avoid abrasive language during the conflict resolution process to prevent any friction between the conflicted parties in professional situations.

Invest Time in Investigating and Analyzing the Situation

After discussing the situation with the conflicted parties and listing to all the reasons, take deep breaths and contemplate the situation. At times things appear different on the surface compared to a deeper understanding of the situation. Being a part of conflict resolution process mediators must take sufficient time for investigating and knowing the circumstances leading to the conflict. A proper investigation of the situation and conflict helps in addressing the situation longer term.


Mike Gregory at Michael Gregory Consulting, LLC provides effective strategies for conflict resolution in MN and throughout the United States. To know more visit

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